Privacy Policy

Substrato Medical
Effective Date: 24th April 2026
Last Updated: 24th April 2026

Substrato Medical respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us through it.

For the purposes of applicable data protection law, Substrato Medical Ltd., trading as Substrato Medical, is the data controller of the personal data described in this Privacy Policy.

Contact Details
Substrato Medical Ltd.
[Insert Address]
Email: info@substratomedical.com
Phone:087

1. What Personal Data We Collect

We may collect and process the following personal data:

  • your name

  • your email address

  • your phone number, if you provide it

  • your company or organisation name, if you provide it

  • any information you include in a message submitted through our website contact form

  • limited technical information collected through cookies and similar technologies used on our website

2. How We Collect Personal Data

We collect personal data:

  • directly from you, when you complete our contact form or otherwise contact us through the website

  • automatically, through cookies and similar technologies used to support the operation, performance and security of the website

3. How We Use Your Personal Data

We use your personal data to:

  • respond to your enquiries

  • communicate with you in relation to your request

  • operate, maintain and secure our website

  • improve website performance and functionality where appropriate

  • comply with legal or regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Legitimate Interests — where it is necessary for us to respond to enquiries, manage communications and operate our website effectively

  • Steps Prior to Entering a Contract — where your enquiry relates to potential products, services or business discussions

  • Legal Obligation — where we need to retain or disclose information to comply with applicable law

5. Contact Form Enquiries

If you contact us using our website form, we will use the information you provide to respond to your enquiry and any directly related follow-up communication.

Please do not submit sensitive personal data through the contact form unless it is genuinely necessary to do so.

6. Cookies and Similar Technologies

Our website is built on Squarespace and uses cookies and similar technologies.

We use cookies that are necessary for the secure and proper operation of the website. Where non-essential cookies, such as certain analytics or performance cookies, are enabled, they will be used only in accordance with your cookie preferences and applicable law.

You can manage your cookie preferences through our cookie banner, where available, and through your browser settings.

7. Sharing of Personal Data

We do not sell your personal data.

We may share your personal data with trusted third-party service providers where necessary for the operation of our website and related communications, including Squarespace as our website platform provider.

We may also disclose personal data where required by law, regulation, legal process, or where necessary to protect our legal rights.

8. International Transfers

Some of the service providers we use may process personal data outside the European Economic Area. Where this happens, we will take appropriate steps to ensure that your personal data is protected in accordance with applicable data protection law.

9. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including responding to enquiries, maintaining appropriate business records, and complying with legal or regulatory obligations.

Contact form submissions are typically retained for up to 12 months after the last meaningful contact, unless a longer retention period is necessary for legitimate business or legal reasons.

10. Your Rights

Subject to applicable law, you may have the right to:

  • request access to the personal data we hold about you

  • request correction of inaccurate or incomplete personal data

  • request erasure of your personal data

  • request restriction of processing

  • object to certain processing

  • request portability of your personal data where applicable

  • withdraw consent at any time where processing is based on consent

  • make a complaint to the Irish Data Protection Commission

11. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Websites

Our website may contain links to third-party websites. If you follow a link to any external website, please note that those websites have their own privacy policies and we do not accept responsibility for their content or data practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical or business developments, or changes to the way we process personal data. Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact:

Substrato Medical Ltd.
[Insert Address]
Email: info@substratomedical.com
Phone: 087

If you are not satisfied with our response, you may lodge a complaint with the Data Protection Commission in Ireland.